Zomato Bans Analogue Dairy: New Zero-Tolerance Policy

Your next Zomato order might taste a little different, or at least be more transparent, as the food delivery platform has just launched a zero-tolerance policy against analogue dairy dishes.

Effective immediately, Zomato has delisted menu items that restaurants identified as containing analogue dairy. This significant move aims to uphold food quality and promote transparency for every customer.

Immediate Action for Restaurants

Zomato views this policy as a consumer-centric measure, reserving the right to remove any listings that violate the new standards. Restaurants are now mandated to take several corrective actions to remain on the platform.

• Switch to natural dairy products.
• Remove menu items featuring analogue dairy.
• Meticulously check product labels and supplier declarations.
• Ensure accurate ingredient representation on the Zomato platform.
• Restaurants failing to comply face delisting.

Driven by FSSAI Scrutiny

This policy follows increased surveillance by the Food Safety and Standards Authority of India (FSSAI) in Maharashtra. FSSAI’s testing of dairy analogues recently led to license suspensions for several eateries across the state.

Aditya Mangla, CEO of Zomato, stated the company’s core mission is to “provide better food to more people.” He added that safeguarding customer health and maintaining clear standards for restaurant offerings are paramount to Zomato’s commitment, a commitment shared with its partners.

For shoppers, this means a clearer understanding of what goes into their food and a push towards more authentic ingredients from their favourite restaurants. Zomato’s stance signals a stricter era for food quality and ingredient transparency.