Tech Mahindra & Uniphore Partner for Agentic AI Solutions

Tech Mahindra and Uniphore, the Business AI Company, have officially partnered to co-build and deliver advanced agentic AI solutions for enterprise clients worldwide. This collaboration signifies a strategic move to accelerate AI adoption at scale across various industry verticals.

The partnership integrates Uniphore’s Business AI Cloud (BAIC) platform with Tech Mahindra’s extensive digital business transformation expertise and global delivery capabilities. This forms an Agentic AI Factory designed to rapidly develop and deploy specialized AI agents.

Building the Agentic AI Factory

• Tech Mahindra will integrate Uniphore’s BAIC platform into its Agentic AI Factory.
• This integration enables the development, deployment, and management of purpose-built small-language models (SLMs) and industry-specific AI agents.
• Uniphore’s platform unifies enterprise data, knowledge, models, and AI agents with inherent security and governance.
• It provides essential infrastructure for building reliable, scalable agentic AI capabilities aligned with real business workflows.

Initial Industry Focus Areas

Initially, the collaboration will concentrate on two high-priority industry domains, targeting specific challenges within each sector. This focused approach aims to demonstrate immediate value and efficiency gains for clients.

• In Retail, solutions will target Strategic Sourcing, applying agentic AI to procurement workflows, supplier intelligence, and cost optimization.
• For Banking, Financial Services, and Insurance (BFSI), initial solutions will address Unclaimed Benefits and Claims Processing.
• These BFSI areas are critical where accuracy, compliance, and speed of resolution directly impact business performance and customer outcomes.

This partnership underscores Tech Mahindra’s commitment to offering technology consulting and digital solutions that enable transformative scale for global enterprises. The joint venture with Uniphore is poised to significantly enhance the capabilities of businesses looking to leverage advanced AI for operational efficiency and strategic advantage.