Rapido Driver Threatens Rider Over App Glitch in Bengaluru

Getting around town can be tricky, and for one Bengaluru resident, a recent Rapido ride turned into a frightening ordeal over an app glitch and payment demand. This incident highlights the challenges users sometimes face with ride-hailing services.

Priya Kadakia, a brand and content marketer in Bengaluru, reported a distressing confrontation with a Rapido auto-rickshaw driver. She alleged a Rapido app glitch led her to an incorrect destination, resulting in the driver demanding extra payment for a longer route shown on his app.

Incident Details

• Kadakia had booked a ride for 18 km.
• The driver’s app displayed a different drop-off point.
• She paid the fare displayed on her app.
• The driver aggressively confronted her, demanding additional payment.
• Attempts to contact Rapido’s safety line and the police were initially unsuccessful.
• Local residents intervened and helped her reach a police station.
• The driver fled before officers arrived.

Authorities later discovered the driver who picked her up was not the one registered on the Rapido platform. This raises significant questions about identity verification and user safety on such platforms.

Users Share Similar Experiences

The video of Kadakia’s incident quickly went viral online, prompting numerous other users to share their own negative experiences with Rapido. These included:

• Allegations of fare glitches.
• Demands for additional payments.
• Inadequate responses from customer support.

In response to the widespread concern, Rapido issued an apology in the comments section of the viral video. The company confirmed they had removed the driver from their platform and were implementing additional safety measures.

For consumers relying on ride-hailing apps, this incident underscores the critical need for seamless app functionality and robust driver verification processes. Ensuring rider safety and transparent pricing remains paramount for platforms like Rapido to maintain user trust.