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Home/Business/Banking/Bank of Baroda: AI Multilingual Customer…

Bank of Baroda: AI Multilingual Customer Service

Banking
By ThePip Desk•
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A Bank of Baroda employee in a sari helps an elderly male customer use a tablet displaying the bob SAMVAD interface.

Bank of Baroda staff assisting a customer with the AI-powered bob SAMVAD service in India.

Key Highlights

Bank of Baroda launches bob SAMVAD, an AI-powered platform offering multilingual customer service in 22 Indian languages. Enhancing accessibility and inclusion.

Bank of Baroda has launched bob SAMVAD, a new AI-driven platform designed to enhance in-branch customer service. The system facilitates communication between bank staff and customers in their preferred languages.

bob SAMVAD offers real-time translation across 22 Indian languages. This aims to remove language barriers within bank branches, allowing customers to communicate effectively by speaking or typing their queries.

The introduction of this platform by Bank of Baroda marks a step toward more inclusive and accessible banking services throughout India.

Bank of BarodaIndia