Power Utility Mandate Secured
One Point One Solutions has secured a Customer Experience Centre of Excellence mandate valued at Rs 39.32 crore from a leading power utility. This agreement strengthens the enterprise order pipeline and expands the company presence in the critical infrastructure and utilities sector.
- Client type: Leading power utility
- Mandate value: Rs 39.32 crore
- Sector focus: Critical infrastructure and utilities
Under the mandate, the company will deploy operational and domain capabilities alongside ResolX, its Agentic AI arm. The deployment aims to enhance customer engagement, automate high-volume processes, strengthen analytics-led decision-making, and improve service responsiveness.
Technology and Operational Integration
The integration of artificial intelligence and automation across a large-scale customer experience environment creates opportunities for greater process efficiency. This development supports scalable delivery and strengthens positioning as enterprises transition towards technology-led, outcome-oriented customer experience operations.
- Technology arm: ResolX Agentic AI arm
- Ecosystem channels: Physical, voice, digital, and back-office channels
- Core functions: Contact centre operations, Physical Experience Centres, back-office support, and digital customer service
The multi-function nature of the mandate expands engagement beyond conventional contact centre operations. It demonstrates the ability to manage end-to-end customer experience ecosystems across multiple operational channels.
Delivery Locations and Enterprise Background
The engagement will be delivered from specific company facilities, establishing a clear operational footprint for the project execution.
- Delivery centre one: Navi Mumbai
- Delivery centre two: Indore
- Company headquarters: Thane, Maharashtra
One Point One Solutions operates as a provider of Business Process Management Services based in Thane, Maharashtra. The execution of this mandate from the Navi Mumbai and Indore delivery centres will cover an integrated customer experience ecosystem.